Refund and Replacement Policy

At Nigal Mahizh, we take great pride in providing high-quality products and ensuring a positive shopping experience for our customers. We understand that sometimes issues may arise, especially when it comes to the handling and delivery of products. This refund and replacement policy outlines the circumstances under which we offer refunds and replacements to our valued customers.

1. Defective Packages Due to Courier:

If you receive a package that has been damaged or is in a defective condition due to the courier’s mishandling, please contact us within [number] days of receiving the package. We will investigate the issue and, if verified, provide you with a replacement or offer a full refund for the affected product.

2. Product Care and Usage:

Our products are crafted with care, and we advise our customers to use them carefully and in accordance with the provided guidelines. To maintain the quality and safety of our products, we recommend avoiding contact with water, using the product within its specified expiry date, and protecting it from exposure to insects.

3. Spoilage or Insect Formation:

If you’ve used the product with care, stored it properly, and still experience issues such as spoilage or insect formation within the specified expiry date, please get in touch with us. We’ll be happy to arrange for a replacement or offer a refund.

4. Refrigeration and Hygiene:

We strongly advise customers to store our products in a refrigerator and in a clean, hygienic environment. Proper storage helps preserve the quality of our products and extends their shelf life.

Please note that this refund and replacement policy is applicable only under the conditions mentioned above. We do not offer refunds or replacements for issues unrelated to the courier’s mishandling, proper usage, spoilage within the expiry date, or insect formation.

If you have any questions or concerns regarding our refund and replacement policy, please feel free to contact us through the contact us page.

We appreciate your trust in Nigal Mahizh, and we’re committed to ensuring your satisfaction with our products and services. Thank you for choosing us for your shopping needs.